We’re here to help! If you have any questions about your order, shipping, returns, sizing, customization, or anything else, our team is happy to assist you.

📩 Email Support (Recommended)

support@piapiasox.com
We reply within 24 hours, 7 days a week.

📞 Customer Service Phone

+1 (503) 572-4428
Call us for order assistance or product questions.

✉️ Send Us a Message

Prefer to send us a message directly? Use the form below and our support team will get back to you shortly.

    🏢 Business Address (Not a Return Address)

    228 Park Ave S, PMB 88212
    New York, NY 10003
    United States

    Important: This is our business correspondence address only and not a return warehouse.
    All returns require RMA (Return Merchandise Authorization) approval. Unauthorized returns or “return to sender” packages will not be accepted.
    To request a return, please contact us at support@piapiasox.com before mailing any packages.

    ✅ Order Support Checklist

    To help us resolve your issue faster, please include:

    • Order number

    • Name used on the order

    • Email used at checkout

    • Issue details and photos (if applicable)

    ❤️ We care about your experience

    Your satisfaction means everything to us. We’re here to provide friendly and reliable customer service — because pets are family.