We want you to feel completely confident shopping at piapiasox. If something isn’t right, we’re here to help.
✅ 30-Day Return Guarantee
We accept returns and exchanges within 30 days of delivery for unused and unworn items.
To be eligible, returned items must:
- Be unused, unworn, and unwashed
- Include original tags and packaging
- Be in resellable condition
For hygiene reasons, pet apparel or accessories that show signs of use, pet hair, stains, or odor will not be accepted.
🔁 Exchanges
If you need a different size or color, we are happy to offer an exchange within 30 days.
Exchange shipping costs are the customer’s responsibility unless the item is defective or we made a mistake with your order.
💰 Refunds
Once your return is received and inspected, we will notify you.
Approved refunds will be issued to your original payment method within 5–7 business days.
Shipping fees are non-refundable.
🚫 Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Customized products
- Gift cards
- Worn, washed, or damaged items not due to our error
🚚 Return Shipping Cost
- Customers are responsible for return shipping fees.
- If the return is due to our mistake (wrong item, defect), we will provide a free prepaid return label.
📦 Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos at
📩 support@piapiasox.com
We will resolve the issue immediately.
🔄 How to Start a Return
To request a return or exchange:
- Email us at support@piapiasox.com
- Include your order number + reason for return
- We’ll send you return instructions within 24–48 hours
ℹ️ Additional Notes
- We do not accept “return to sender” packages without prior approval.
- Returns without authorization will not be processed.
- Please keep your return tracking number until your refund is confirmed.
❤️ Our Commitment
We want every pet and pet parent to love their piapiasox experience.
If you have any questions, we’re here to help!